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Privacy
What is this site's privacy
policy?
CityTeam Ministries is committed to protecting the
privacy and security of your personal information.
The privacy policy explains
the procedures we employ to protect the privacy of
your data. Our policy describes how we collect, use
and disclose your personal information. You can read
our Privacy Policy.
How do I know that my privacy
will be protected if I give online?
Our online donation forms are provided on a secure
server. All information will be encrypted by your
browser and only our secure server will be able to
read your information. Information about your credit
card is communicated safely and will be kept entirely
confidential.
Who will have access to
personal information after I've made a donation?
No one will have access to your personal information
without your consent. CityTeam will not sell, rent,
or trade your personal information to others. In addition,
we will not share your personal information with anyone
unless you specifically instruct us to do so when
you make a donation.
Why do you collect this
personal info?
We collect this information to process your donation
and issue receipts. Please read our Privacy Policy
for details.
Can I make my donation anonymously?
You may submit an anonymous donation to CityTeam via
cash or Cashier's Check. When donating online, via
credit card or via check, personal information must
be collected to issue receipts for tax purposes. When
making a donation, you can always request that CityTeam
does not use your name when referring to your donation.
Security
Is it safe to make a donation
on the CityTeam website using my credit card?
Yes. we use leading technologies and business practices
to protect your credit card and other personal information.
We partner with a third-party credit card processing
company, as do many e-philanthropy websites. This
partner securely manages all customer data in accordance
with consumer data protection laws enacted worldwide,
including data handling, storage, and security. A
more detailed statement of our security practices
is available by clicking on our Security
Policy.
What happens if someone
makes fraudulent use of my credit card?
In the unlikely event that someone makes fraudulent
charges on your credit card, you are protected by
federal law. Under the Fair Credit Billing Act, your
bank cannot hold you liable for more than $50.00 of
fraudulent credit card charges.
Is donating online secure?
We're committed to providing our members a secure
experience throughout the donation process. Please
see our Privacy Policy for
details. Your credit card number is always scrambled
and therefore not readable by anyone, including employees.
Tax
Will I receive a receipt for
tax purposes?
Yes. Following your donation, you will receive an
email receipt. Please print this receipt and hold
it for your taxes. If your donation totals $250.00
or more, CityTeam will mail a receipt to you that
satisfies IRS requirements.
Are my donations 100% tax-deductible?
Yes. CityTeam is a 501(c)(3) organization which is
qualified to receive tax-deductible donations. Although
a contribution to a charitable organization is generally
deductible by individuals who itemize their deductions,
an individual's right to such deduction is subject
to a variety of limitations, including the obligation
to obtain an acknowledgment regarding contributions
of $250 or more from the charitable organization.
We recommend that you consult with a tax professional
regarding the tax deductibility of any contribution.
What donation payment methods
are available?
Visa and Mastercard for online donations. Check or
money order donations may be sent in by mail.
Is there a minimum donation
amount?
There is no minimun donation amount. Please note that
most of our programs operate using US Dollars.
How do monthly credit card donations
work?
Upon your instruction, we will automatically deduct
the amount you choose from your credit card. On the
third page of the giving process, you will be prompted
for this option.
How do I change my auto giving?
Simply call us at 1-888-CityTeam.
Can I donate in tribute of someone
else? Who gets the deduction?
Yes, you can. For the tribute options available --
in memory of, in honor of, and in recognition of --
the donor is generally eligible for the tax deduction.
Can my employer match my donations?
Yes, please complete your employer paperwork and forward
us anything that requires CityTeam's completion. We
will take it from there.
How can I provide ideas and
feedback?
We welcome your thoughts as we continually strive
to improve our site to meet donor needs. Please send
email info@cityteam.org
or call us at 1-888-CityTeam.
Technical
Why can't I enter my credit
card information on the website?
Some browsers do not support Secure Sockets Layer
(SSL) technology, the software that we use to ensure
that your personal information is secure during transmission
over the Internet. This may create an error preventing
transmission of your information to our system, which
would cause the request to stall at the credit card
page. At this time, we do not have a Web-based alternative.
We are sorry for any inconvenience.
What if I need to cancel
my transaction?
Contact us at info@cityteam.org
or call us at 1-888-CityTeam and we will be happy
to issue a refund to your credit card.
What should I do if I
am receiving JavaScript error messages?
Our site is best viewed browser versions 4x or newer.
If you are receiving errors, you may want to go to
the web site of your browser manufacturer and download
their latest browser versions. If errors in viewing
our site persist, contact our web developer at webmaster@cityteam.org.
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